Client retention for lash studios
Catch clients before they skip their fill.
RebookWell texts your clients for a quick lash photo between appointments, shows you who's thinning, and sends them straight to your booking link.
Works alongside the booking app you already use. Nothing your clients need to download.
Day 14 · 10:02 AM
Hi Maria, it's been two weeks since your lashes. Could you send a quick photo? Eyes closed, facing a window. rebookwell.com/c/8k2
Thanks! Your outer corners are starting to thin. I have Thursday at 11 or Friday at 2 open for a fill: book.velvetlashco.com
Thursday please!
The problem
Most clients don't quit. They drift.
A client gets busy, pushes her fill a week, and by the time she remembers, she needs a full set. Or she books with whoever had an opening.
We send reminders whether her lashes look great or half gone. A photo check-in tells you where she actually is, and gives you a friendly reason to reach out.
Pays for itself with a single saved fill.
How it works
Four steps, and you only do one of them.
- day 0
Client leaves your chair
RebookWell logs the set: the service, your lash map, curl, length and adhesive.
- day 7 · day 14
We text for a photo
A short text with a link. The client replies with a selfie. It's frictionless for your clients: no app to download, no need to log in.
- 5 seconds
You rate it in one tap
Full, thinning, or needs a fill. Add a quick note if you want to.
- same day
Client gets your booking link
With your note and your link, so the next fill is one tap away.
Everything you need to keep clients on schedule.
Photo check-ins
Automatic texts at the days you choose. Guided photos so every picture is usable.
One-tap ratings
Swipe through new photos between clients. Each rating builds that client's retention history.
Rebook links
Your own booking link goes out with every reply, so clients book with you, not a stranger.
Lapse alerts
See who's past her usual fill window and hasn't booked, while there's still time to reach her.
Monthly retention summary
Check-ins, fills booked, clients recovered, and the revenue you kept, in one page.
Built-in photo consent
Clients agree to check-ins once, on their phone. Photos are never used in marketing without separate permission.
Your monthly summary
See exactly what it earned you.
Every month you get a plain summary of check-ins, rebookings and clients who came back. If RebookWell isn't paying for itself, you'll know.
Pricing
Pilot studios use it free.
We're choosing a small group of lash studios to shape the first version. Pilot studios pay nothing during the pilot and lock in a founding price after.
- Unlimited clients and check-ins
- Text messages to your clients
- Cancel any time
Early access
Get on the list.
Tell us a little about your studio! We'll email you when RebookWell opens, and reach out first if you want to join the pilot.
Knowing which booking app you use helps us prioritize integration with it.
Questions
Good to know
Does this replace my booking app?
No. Keep GlossGenius, Square, Vagaro or whatever you use now. RebookWell sends clients to your existing booking link, and we're building direct connections starting with Square.
Do my clients need to download anything?
No. They get a text with a link, take the photo in their phone's browser, and they're done.
Won't clients find the texts annoying?
You pick how often we ask, and clients can opt out any time. Most studios start with two check-ins per cycle, around day 7 and day 14.
What happens to client photos?
Photos are stored securely and only you and your team can see them. Clients agree to check-ins before the first one goes out, and we never use their photos for marketing unless they separately say yes.