RebookWell

Client retention for lash studios

Catch clients before they skip their fill.

RebookWell texts your clients for a quick lash photo between appointments, shows you who's thinning, and sends them straight to your booking link.

Start your free trialSee how it works

Works alongside the booking app you already use. Nothing your clients need to download.

Maria R.Classic full set · Sept 3

Day 14 · 10:02 AM

Hi Maria, it's been two weeks since your lashes. Could you send a quick photo? Eyes closed, facing a window. rebookwell.com/c/8k2

Client's lash photo

Thanks! Your outer corners are starting to thin. I have Thursday at 11 or Friday at 2 open for a fill: book.velvetlashco.com

Thursday please!

Maria's fullnessExample client
Fullness drops from 100 percent at day 0 to about 66 percent at day 16, when a fill is booked. Without a fill it keeps falling to about 49 percent by day 21.100%80%60%40%day 071421Fill bookedday 16skipped fillFullThinning● photo check-in, rated by you in one tap

The problem

Most clients don't quit. They drift.

A client gets busy, pushes her fill a week, and by the time she remembers, she needs a full set. Or she books with whoever had an opening.

We send reminders whether her lashes look great or half gone. A photo check-in tells you where she actually is, and gives you a friendly reason to reach out.

And the worst part isn't the one lost fill. It's the quiet week on your calendar that you can't explain. RebookWell shows you who's drifting while there's still time to book her back in.

Pays for itself with a single saved fill.

How it works

Four steps, and you only do one of them.

  1. day 0

    Client leaves your chair

    RebookWell logs the set: the service, your lash map, curl, length and adhesive.

  2. day 7 · day 14

    We text for a photo

    A short text with a link. The client replies with a selfie. It's frictionless for your clients: no app to download, no need to log in.

  3. 5 seconds

    You rate it in one tap

    Full, thinning, or needs a fill. Add a quick note if you want to.

  4. same day

    Client gets your booking link

    With your note and your link, so the next fill is one tap away.

Everything you need to keep clients on schedule.

Photo check-ins

Automatic texts at the days you choose. Guided photos so every picture is usable.

One-tap ratings

Swipe through new photos between clients. Each rating builds that client's retention history.

Rebook links

Your own booking link goes out with every reply, so clients book with you, not a stranger.

Lapse alerts

See who's past her usual fill window and hasn't booked, while there's still time to reach her.

Monthly retention summary

Check-ins, fills booked, clients recovered, and the revenue you kept, in one page.

Built-in photo consent

Clients agree to check-ins once, on their phone. Photos are never used in marketing without separate permission.

Coming soon:Square booking syncAI photo ratingsPersonal fill schedule per client

Your monthly summary

See exactly what it earned you.

Every month you get a plain summary of check-ins, rebookings and clients who came back. If RebookWell isn't paying for itself, you'll know.

SeptemberExample studio
38photo check-ins
17fills booked from a check-in
4lapsing clients came back
16.5avg. days between fills
Revenue kept this month$1,105
Jess T. · 6 days past her usual fillReach out
Ana P. · booked Oct 2 after check-inRebooked

Pricing

Try it free for 30 days.

Set up your studio and send your first check-ins free for 30 days, with no card needed. Subscribe whenever you're ready, you won't be charged until your trial ends.

Start your free trial

No credit card needed. Plus a 30-day money-back guarantee: if RebookWell isn't worth it, we'll refund your first payment.

After your trial
$29 per studio / month

One saved fill usually covers the month.

  • Unlimited clients and check-ins
  • Text messages to your clients included
  • Additional team members just $9 / month
  • No commitment. Cancel any time

Questions

Good to know

Does this replace my booking app?

No. Keep GlossGenius, Square, Vagaro or whatever you use now. RebookWell sends clients to your existing booking link, and we're building direct connections starting with Square.

Do my clients need to download anything?

No. They get a text with a link, take the photo in their phone's browser, and they're done.

Won't clients find the texts annoying?

You pick how often we ask, and clients can opt out any time. Most studios start with two check-ins per cycle, around day 7 and day 14.

What if it isn't worth it for my studio?

Your first 30 days are free, with no credit card needed. If you subscribe and RebookWell isn't worth it, email [email protected] within 30 days of your first payment and we'll refund it in full, no questions asked.

What happens to client photos?

Photos are stored securely and only you and your team can see them. Clients agree to check-ins before the first one goes out, and we never use their photos for marketing unless they separately say yes.