RebookWell

Terms of Service

Last updated November 7, 2026

These Terms of Service ("Terms") govern your use of RebookWell, the website and service provided by Awesome Software, Inc. ("RebookWell", "we", "us"). By creating an account or using the service, you agree to these Terms. If you use RebookWell on behalf of a business, you agree to them on that business's behalf.

The service

RebookWell helps lash and beauty studios ("Studios") keep clients on schedule: a Studio logs appointments, RebookWell texts consenting clients asking for a photo of their lashes, the Studio rates the photo, and the client gets a reply with the Studio's booking link. We may change, add or remove features over time.

Accounts

  • You must be at least 18 and give accurate information when you sign up.
  • You're responsible for keeping your login details secure and for everything done under your account, including by team members you invite.
  • Tell us right away if you think your account has been misused.

Studio responsibilities

If you're a Studio, you agree that:

  • You'll only add clients who have agreed to hear from you, and you'll only record that a client agreed to texts if they actually did.
  • You have the right to give us the client information and photos you add, and you'll comply with the privacy, consumer protection and messaging laws that apply to you (including the Telephone Consumer Protection Act).
  • You won't use RebookWell to send spam, marketing to people who haven't agreed to it, or anything unlawful, harmful or misleading.

Text messaging (SMS) terms

Program: RebookWell photo check-ins. Studios use RebookWell to send their clients appointment follow-up texts: a request to agree to check-ins, check-ins about 7 and 14 days after an appointment asking for a photo of their lashes, and a reply after the photo is reviewed, which may include a link to book with the Studio. Studio staff who add their mobile number in settings also get texts when a client's photo is ready.

  • Opt-in: clients agree by replying YES to a Studio's request, or in person at their appointment.
  • Message frequency: varies, usually 2 to 3 messages per appointment.
  • Message and data rates may apply.
  • Opt out: reply STOP at any time to stop all messages. You'll get one final message confirming you're unsubscribed. Reply START to opt back in.
  • Help: reply HELP, or email [email protected].
  • Carriers are not liable for delayed or undelivered messages.
  • See our Privacy Policy for how we handle your information. We never share mobile numbers or consent for marketing.

Your content

You (or your Studio) keep ownership of the information and photos you add to RebookWell. You give us permission to store, process and display them only to provide and improve the service for you, as described in our Privacy Policy.

Fees

If you're on a paid plan, you agree to pay the fees shown when you sign up or later agree to. We'll give notice before changing prices. Unless we say otherwise, fees are non-refundable.

30-day money-back guarantee. If RebookWell isn't worth it for your Studio, email us at [email protected] within 30 days of your first payment and we'll refund that payment in full, no questions asked. This applies to a Studio's first payment, once.

Acceptable use

Don't misuse the service: no attempts to break into it, disrupt it, reverse engineer it, get around its limits, or access other people's data. We may suspend or close accounts that break these Terms or put the service or others at risk.

Ending your use

You can stop using RebookWell and ask us to close your account at any time. We may end or suspend your access if you break these Terms, or stop offering the service with reasonable notice.

Disclaimers

RebookWell is provided "as is" and "as available". We don't promise that it will be uninterrupted or error-free, that every message will be delivered, or that it will bring any particular business result. Lash ratings and replies come from your Studio, not from RebookWell, and aren't medical advice.

Limitation of liability

To the extent the law allows, RebookWell won't be liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data.

Indemnity

If you're a Studio, you'll defend and compensate RebookWell for claims arising from your use of the service, your content, or messages sent to your clients without their consent.

Changes to these Terms

We may update these Terms. We'll change the "Last updated" date above, and for significant changes we'll let Studios know. Continuing to use RebookWell after a change means you accept the new Terms.

Governing law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules.

Contact us

Awesome Software, Inc.
[email protected]